Privacy Policy

Nexora Health ("Nexora", "we", "our", or "us") operates the website nexora.coach and the Nexora coaching platform. Our registered contact email is hello@nexorahealth.ai.

We collect personal data only when you voluntarily provide it or when it is generated through your use of our platform.

Information you give us:

• Name and email address (when you join our waitlist or sign up)
• Mobile phone number (optional, for SMS/WhatsApp notifications)
• Instagram handle, coaching specialty, and client information (when completing the sign-up form)
• The language preference of your page session (nexora_page_lang)

Information collected automatically:

• Browser type and device information
• Pages visited and time spent on site (via anonymous analytics)
• IP address (used only for fraud prevention and approximate geolocation)

We use your personal data to:

• Send you product updates, launch announcements, and relevant communications you opted into
• Improve the platform based on how users interact with it
• Prevent fraud and ensure platform security
• Comply with legal obligations

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

We use the following third-party services to operate our platform:

• HubSpot — CRM and email communication. Data is stored on HubSpot's servers. See HubSpot's Privacy Policy.
• Cloudflare — Infrastructure, CDN, and Workers runtime. See Cloudflare's Privacy Policy.

These providers are bound by data processing agreements and may not use your data for their own purposes.

We retain your personal data for as long as necessary to provide our services or as required by law. If you request deletion of your data, we will remove it from our active systems within 30 days and from backups within 90 days.

Depending on your location, you may have the following rights regarding your personal data:

• Access — Request a copy of the data we hold about you
• Correction — Ask us to correct inaccurate information
• Deletion — Request that we delete your data ("right to be forgotten")
• Portability — Receive your data in a structured, machine-readable format
• Objection — Object to certain types of processing (e.g., marketing)
• Withdrawal of consent — Unsubscribe or withdraw consent at any time

To exercise any of these rights, email us at hello@nexorahealth.ai.

Nexora does not use tracking or advertising cookies. We may use essential session cookies required for the platform to function. We do not use third-party advertising networks or behavioral retargeting.

Our platform is not directed to children under the age of 16. We do not knowingly collect personal data from minors. If you believe a minor has provided us with data, please contact us and we will delete it immediately.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We will notify users of material changes via email where applicable.