Privacy Policy

Nexora Health ("Nexora", "we", "our", or "us") operates the website nexora.coach and the Nexora coaching platform. Our registered contact email is hello@nexorahealth.ai.

We collect personal data only when you voluntarily provide it or when it is generated through your use of our platform.

Information you give us:

• Name and email address (when you join our waitlist or sign up)
• Mobile phone number (optional, for SMS/WhatsApp notifications)
• Instagram handle, coaching specialty, and client information (when completing the sign-up form)
• The language preference of your page session (nexora_page_lang)

Information collected automatically:

• Browser type and device information
• Pages visited and time spent on site (via anonymous analytics)
• IP address (used only for fraud prevention and approximate geolocation)

We use your personal data to:

• Send you product updates, launch announcements, and relevant communications you opted into
• Improve the platform based on how users interact with it
• Prevent fraud and ensure platform security
• Comply with legal obligations

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

We use the following third-party services to operate our platform:

• HubSpot — CRM and email communication. Data is stored on HubSpot's servers. See HubSpot's Privacy Policy.
• Cloudflare — Infrastructure, CDN, and Workers runtime. See Cloudflare's Privacy Policy.

These providers are bound by data processing agreements and may not use your data for their own purposes.

We retain your personal data for as long as necessary to provide our services or as required by law. If you request deletion of your data, we will remove it from our active systems within 30 days and from backups within 90 days.

Depending on your location, you may have the following rights regarding your personal data:

• Access — Request a copy of the data we hold about you
• Correction — Ask us to correct inaccurate information
• Deletion — Request that we delete your data ("right to be forgotten")
• Portability — Receive your data in a structured, machine-readable format
• Objection — Object to certain types of processing (e.g., marketing)
• Withdrawal of consent — Unsubscribe or withdraw consent at any time

To exercise any of these rights, email us at hello@nexorahealth.ai.

We use a small number of cookies to operate this site. No cookies are set without your explicit consent, except where strictly necessary for the site to function.

Analytics cookies (optional — requires your consent)
We use HubSpot's tracking technology to understand how visitors use our website. When you accept analytics cookies, HubSpot places a cookie named hubspotutk in your browser. This cookie:

• Has a 13-month lifetime and is a first-party cookie set on nexora.coach
• Stores an anonymous visitor identifier (a random token, not your name or email)
• Allows HubSpot to associate your page views and sessions across visits
• Is sent to the HubSpot Forms API when you submit our waitlist form, enabling HubSpot to link your submission to your browser session and avoid duplicate contact records
• Is used for website analytics (pages visited, session counts) and to improve our outreach timing

HubSpot may also set additional cookies (__hstc, hssc, hssrc) as part of the same tracking session. These are all first-party cookies under nexora.coach. Data collected is processed by HubSpot Inc. in accordance with their Privacy Policy.

No advertising or retargeting cookies
We do not use advertising networks, behavioral retargeting, or third-party ad cookies.

Your choices
When you first visit nexora.coach, HubSpot's consent banner will appear and ask whether you accept analytics cookies. You can:

• Accept — HubSpot sets analytics cookies and tracking becomes active for your session
• Decline — no analytics cookies are set; no tracking data is collected; the site remains fully functional and you can still submit the waitlist form (your submission will be recorded in our CRM without browser-session linkage)
• Change your preference at any time — click "Manage Cookies" in the site footer to re-open the HubSpot consent banner

HubSpot stores your consent decision in your browser. Clearing your browser data or cookies resets this preference, and the consent banner will appear again on your next visit.

Our platform is not directed to children under the age of 16. We do not knowingly collect personal data from minors. If you believe a minor has provided us with data, please contact us and we will delete it immediately.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. We will notify users of material changes via email where applicable.